Customer Service

Return Policy

Within 14 days of original purchase: Walden Surfboards gladly accepts returns of unworn, unwashed, or defective merchandise for full refund. Items must have all original tags. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.

Merchandise returned more than 14 days after the purchase date will not be eligible for a return.

Boards damaged from shipping can be refused from shipper. All damage claims must be made within 3 days of receipt of shipment. Damage claims must be documented with pictures, board must be unwaxed & unused. Surfboard claims will not be accepted if boards have been ridden.

Custom or personalized items are not returnable or exchangeable.

Swimwear is not returnable.

Custom Orders

Custom Surfboard orders require a $400.00 non-refundable deposit, balance is due when the board is completed. Finished goods must be picked up or shipped within 30 days, unless otherwise arranged. Open invoices that exceed 30 days: deposits will be forfeited and Walden Surfboards has the right to sell the board.